How can I contact New Balance customer service?
New Balance, a renowned brand in the footwear industry, has been providing high-quality athletic shoes for decades. However, just like any other company, they may face customer inquiries or issues that require immediate attention. In this article, we will discuss various ways to contact New Balance customer service and ensure that your concerns are addressed promptly.
1. Phone Support
The most direct and efficient way to contact New Balance customer service is by calling their toll-free number. You can reach them at 1-800-572-6836. This number is available from Monday to Friday, 8:00 AM to 8:00 PM EST. Make sure to have your order number or any relevant information ready when you call, as it will help the representative assist you more effectively.
2. Email Support
If you prefer a written communication method, you can send an email to New Balance customer service at [email protected]. Provide your order number, contact information, and a detailed description of your issue. The customer service team typically responds within 24 to 48 hours, but this may vary depending on the volume of inquiries.
3. Live Chat Support
New Balance offers a convenient live chat feature on their official website. Simply navigate to the customer service section and look for the live chat option. A customer service representative will be available to assist you in real-time. This method is ideal for quick inquiries or when you need immediate assistance.
4. Social Media
Another way to contact New Balance customer service is through social media platforms. You can reach out to them on Facebook, Twitter, or Instagram by sending a direct message. While this method may not provide instant responses, the customer service team will address your concerns as soon as possible.
5. Online Contact Form
New Balance also provides an online contact form on their official website. To access this form, visit the customer service section and look for the “Contact Us” link. Fill out the required information, including your name, email address, order number, and a detailed description of your issue. Once submitted, the customer service team will review your inquiry and respond accordingly.
6. In-Store Assistance
If you have purchased New Balance products from a physical store, you can seek assistance from the store’s staff. They can help you with any concerns or inquiries you may have regarding your purchase. While this option may not be available for all customers, it is worth considering if you prefer face-to-face communication.
In conclusion, contacting New Balance customer service is easy and convenient. Whether you prefer phone, email, live chat, social media, or in-store assistance, New Balance strives to provide excellent customer service and ensure that your concerns are addressed promptly. Don’t hesitate to reach out to them whenever you need assistance with your New Balance products.
