Dear Sir/Madam,
I am writing to express my dissatisfaction with the recent service I received from your company. As a loyal customer, I have always appreciated the quality of your products and services. However, my recent experience has left me deeply disappointed.
A letter complaint is the appropriate channel through which I can convey my concerns regarding the poor service I encountered. On November 5th, I placed an order for a laptop, which was supposed to be delivered within three working days. Unfortunately, it took a full week for the package to arrive, and when it did, the laptop was damaged and the accessories were missing.
Upon receiving the damaged laptop, I immediately contacted your customer service department. Despite several attempts to reach someone who could assist me, I was left on hold for extended periods of time. The representative I finally spoke with was unhelpful and seemed more interested in closing the call than in resolving my issue.
As a result of this poor service, I have had to spend additional time and money to repair the laptop and replace the missing accessories. I believe that this is an unacceptable inconvenience and reflects poorly on your company’s commitment to customer satisfaction.
I am requesting that you take immediate action to address this matter. I would appreciate a full refund for the damaged laptop and compensation for the inconvenience caused. Additionally, I would like to suggest that your customer service department undergoes further training to ensure that all customers receive the level of service they deserve.
I trust that you will take this letter complaint seriously and take the necessary steps to rectify the situation. I look forward to your prompt response and the opportunity to continue my business with your company.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
